Product Support Center

Reference materials on how to use local APIs (static library) and a dynamic library (DLL on Windows, shared library on Unix)

Reference materials on how to get data in and out of our REST APIs.

Browse and search through Melissa's detailed product information.

Learn about Melissa's unique digital keys for addresses, individuals and businesses that keep data up to date, streamline matching processes, and boost processing efficiency.

Melissa Enterprise subscribers submit technical support requests.

A customer support portal account needs to be created to access our support services. Please have your Customer ID ready in order to verify your account.

Melissa Credit Users contact us regarding credits and usage issues.

Melissa Lookups users submit questions, comments, and feedback related to Lookups.

Contact us regarding other technical related issues.

Safely report found vulnerabilities.

Technical support frequently asked questions.

Contact Melissa locations for sales, technical support & general information.

Get information about new features, enhancements, and updates for the most recent releases of Melissa products.

See Melissa's upcoming and released global initiatives.

Having trouble coding an address, or receiving unexpected results?

Matrix showing address, phone, geocoding & identity coverage for Melissa global products.

Descriptions of the results returned by our products so you know exactly what was done to your data.

Dashboard showing real-time status, response times and outage history.

Map of current server locations, redundancy, and dynamic response available via AWS.

Information on how Melissa cares for your data and maintains compliance with GDPR, SOC 2, HIPAA and other regulations.

View the release date calendar for our products.

Access resources and solutions to visualize and understand your data.

Get the latest on new features and product advisories.

Read articles on how to achieve the best results using Melissa's best-of-breed address verification and related services.

Access real-time Web APIs for testing and rapid application development.