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National Change-of-Address Info for U.S., Canada & International Customers


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SmartMover - NCOALink®, Canada & International NCOA Processing


Almost 15% of the U.S. population moves every year. Is your database up to date? If not, you could be wasting money on Undeliverable-as-Addressed (UAA) mail and address correction fees. Melissa’s SmartMover Cloud service provides fast, easy, change-of-address processing for U.S. and Canadian addresses so you can:


  • Increase customer’s lifetime value
  • Gain better business intelligence
  • Improve ROI by ensuring you stay connected to your customers

Ways to Access SmartMover



Self-Service
Data Cleansing 

Service Bureau /
Automated List Processing 

Automated Data
Processing/FTP 



USPS NCOALink Processing


SmartMover NCOALink processing validates each name and address in your data file, employing USPS CASS Certified address correction. Once addresses are corrected, each customer record is matched against the USPS 48-month NCOALink database containing 160 million moves. When a match is made, we will update your address file with the most current address information.


Mailing lists that are processed through SmartMover meet the USPS Move-Update requirement for a period of 95 days from the date of processing. This requirement applies to all First-Class Mail® and all Standard Mail®. If you mail on a regular basis, we recommend establishing a processing schedule to ensure that your mailing list is in compliance with the USPS requirement.


Melissa is a NCOALink® Full Service Provider licensee of the USPS. NCOALink® processing requires a Processing Acknowledgement Form (PAF). Download a copy of our NCOALink® PAF.

Canada NCOA Processing


SmartMover Canada NCOA processing, Over 1 million Canadian households and businesses move each year. SmartMover will match your address file against the Canada Post NCOA® database containing over 10 million records from the last 72 months.


Canadian NCOA processing may be performed in conjunction with Canadian Address Hygiene, but this is not a requirement. However, it is necessary to qualify for Canada Post’s Incentive Lettermail, Addressed Admail and Publication Mail rates. SmartMover utilizes SERP certifiedLink® address correction to process and standardize your mailing list and a Statement of Accuracy (SOA) is provided to report the percentage of accurate addresses when mail is deposited with Canada Post.


Melissa is one of only a handful of Canada Post licensees. Canada NCOA processing requires a signed copy of the Canadian NCOA Acknowledgement Form.
Download a copy of our Canadian NCOA form.

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